Comments on: Think TRAFFIC Trolls Are Bad? How About Paypal “Trolls”?

By: wars

wars — Thu, 28 Oct 2010 22:49:18 +0000

i want nothing to do with Pay Pal and it’s crooked owner eBay

By: chris

chris — Thu, 28 Oct 2010 04:34:01 +0000

guerrilla marketing at it best!

By: Attila

Attila — Wed, 27 Oct 2010 17:29:25 +0000

@dh – hey, what the heck? I just called and got some Mike guy over at WePay saying something about they had nothing to do with the slashed tire…

By: ds

ds — Wed, 27 Oct 2010 17:23:18 +0000

Elliot call me important
2154280695×104

By: LindaM

LindaM — Wed, 27 Oct 2010 14:09:07 +0000

lol tx. Im not sure I would recommend that strategy exactly to anyone or not – we gambled the farm doing that, the fact it turned out ok was not a foregone conclusion. We could have lost our customers AND the money had paypal decided to be difficult, and being the stubborn biatch that I am it would have probably cost me lawyer fees too – I would have pursued them to ends of the earth for every last penny.
As I was talking to the first few customers having them do chargebacks on us, it felt like walking myself to the gantry but dragging paypal along too. Im not sure it will work in every situation, the fact is they are big enough to lose customers if they want to, no single individual’s business will be enough for them to change their policies I guess we just got a sensible exec who noticed us at the time. To this day its the ONLY time Ive spoken to an american at paypal, thats when I knew the game was won!

By: Stephen Douglas

Stephen Douglas — Wed, 27 Oct 2010 13:35:12 +0000

@ LindaM

Best comment I’ve seen in months, possible the baddest ass comment in years.

I respect that. In my many years of experience, I’ve found that the people (even your partners, new or old) who control the finances, try to play power games with your money. It’s caused many lawsuits by me, which I’ve won, but it’s a headache.

LindaM has revealed a simple way to fight back against an arrogant but USEFUL company, and I am impressed.

I like Paypal, and have moved $100ks of funds through them, but they do have an antiquated system (tax time, can you sort through your history based on types of transactions? nope)

Anyway, not about me, it’s about Linda. Kudos.

By: Pat

Pat — Wed, 27 Oct 2010 13:35:11 +0000

I know that Elliot has mentioned using StatCounter.com to track stats, and I’m sure a lot of other domainers do, too.

Check out their experience with PayPal. It’s really unbelievable (in a BAD way)…

http://blog.statcounter.com/2010/09/to-paypal-or-not-to-paypal/

By: LindaM

LindaM — Wed, 27 Oct 2010 08:11:05 +0000

Between myself and my associates we have moved over $200k through paypal over the last 3 years or so and generally we have found them to be OK.
I remember about 2 years ago on a new project the business was generating lots of sales and exceeded the initial paypal limits very quickly. They froze the account and demanded all kinds of documentation from the business, most of which was reasonable, in terms of identification etc. I understand paypal have to abide by money laundering / anti terrorism legislation and we had no problem complying with that. *BUT*
On of the areas they demanded documentation on was that of our suppliers. They said they required full details of our suppliers, copies of invoices for the products contained in customer orders etc. We felt we would be giving up commercial advantage by giving this information to anyone so we promptly refused, having complied fully with the rest.
Paypal made it clear to us that our trading account would remain frozen until such time we sent what they wanted. At this point the account had several thousand $ in, and was continuing to capture payments.
After fruitless calls to their customer services I managed to get hold of the email address of some higher up manager. I laid out our case, and told them if we didnt have our funds unfrozen we would take action to recover it.
They left our account frozen so I began contacting all our customers, starting with the lowest amount and working up, to reverse their payment. At the same time I switched our website to a competing payment processor.
Within the hour, a person from paypal hq was on the phone, apologising, unfroze our account and it has been fine since.
Slap them in the wallet and make them your bitch rather than the other way round

By: Attila

Attila — Wed, 27 Oct 2010 07:44:23 +0000

LMAO – now that is gold. They should of made it bigger and heavier this way it would of taken PayPal a while to move it out of there…

By: Gordon

Gordon — Wed, 27 Oct 2010 02:50:49 +0000

Great stuff.

Contrary to the belief of many within this insular industry, people glom onto other people’s conferences every single day of the year.

By: Louise

Louise — Wed, 27 Oct 2010 02:40:21 +0000

That’s funny! Thanx, Elliot. It putsa smile for the evening!

@ Anthony, I 2nd that! Nice pic!

By: Anthony

Anthony — Wed, 27 Oct 2010 02:20:30 +0000

well done … cheap and effective advertising

By: Tim Davids

Tim Davids — Wed, 27 Oct 2010 00:40:10 +0000

I heard the peeps from TRAFFIC were gonna show up at Overseas’ next show dressed in Drag and carrying bags of popcorn shrimp.

J/k

By: Deke

Deke — Wed, 27 Oct 2010 00:33:40 +0000

I can’t stand how eBay forces buyers and sellers to use PayPal now for everything.

Plus, I believe PayPal is not very business friendly…..they lean hard to the customer side.

It’s a nice system, but flawed, and should be fixed.