Once you get them on the phone I find them pretty helpful. Has anyone here noticed these “Scary Insecure Certificate” Red warning screens. I think you get these with any “self-signed” certificate. Yet it is always alarming!

Can you please contact me directly so that we can get the details.

Thanks!
Michele Van Tilborg
Moniker & SnapNames
michelev@snapnames
954-861-3534(o)
310-467-2549(m)

Wow!

I had a simple question so I just called the toll free #. Forget the fact that the rep didn’t know who I was, he didn’t know what Domainfest was, when it happened nor that Moniker hosted a live auction there. I asked him if he worked for a call center or for Moniker directly. He said he worked for Moniker but gave me attitude and told me that if I wasn’t happy with his service, I could submit a ticket online. I asked if he was new to Moniker because he should know what Domainfest is. He didn’t answer. After about 25 mins of him putting me on hold and me repeating all my information 3 times, I was finally was transferred to Howard who answered my question in 30 seconds.
Not a fun experience.

Unfortunately the E-Mail forwarding didn’t work out. Emails to the old domain are bouncing. Everything is setup correctly. Dad is losing business in a big way.

I put in a VIP support ticket to moniker because apparently I have this option. It tells me that although the offices are closed after hours and weekends people are still dealing with these support tickets.

I submitted the ticket on Thursday evening. Nothing happened, nobody called, nobody emailed, not even an auto response. It’s Friday night now, and they are closed for the weekend and poor dad has no email, which is really pissing him off.

The support ticket was titled in all caps “Urgent Issue”.

Nobody cared.

Moniker will not be a top 10 registrar for much longer if this keeps up. ALL their clients are domainers (for the most part). Losing 1 customer is like losing 1,000 domains, at least.

I understand they are re-organizing and getting their act together, but give me a break, that should be THEIR PROBLEM not our problem. It should be hectic in their office, not ours while they are trying to figure it out. For the customer it should be like any other day.

Perhaps due to the associated synching & revamping with KeyDrive’s systems & platform ???

There are trade-offs with every registrar.I agree about the 60 day lock being a pain, but I’ve never had any trouble getting a buyer to open a free Godaddy account for me to push a domain into. Also, their premium domain listings are by far my most successful venue for promoting domains with the only exception being direct marketing. Yeah I know, you have to wait for a check and pay Godaddy a 30% commission, but waiting for a check is better than having an unsold domain sitting in my portfolio.

Why don’t you Godaddy lovers make a small change on your domains when you get an offer from a buyer? Like, “oops, my registration info has an old phone number”. Go ahead, update your phone number, then try to sell your domain to the new buyer.

Better hope that “new buyer” has a GoDaddy acct, because if they don’t, you just put a 60 (as in “SIXTY”) day lock on your domain being transferred away from GoDaddy.

Which means, your buyer will have to create a GoDaddy account to get the domain. Talk about tricks, whizbangs, slight of hand, sexual titillation, huge upsell promotions during domain registrations, and that spells out: GO DADDY

Try Fabulous.com if you want good prices and customer service.

Yes, I agree with that.

I’m calling then directly on the Gphone app in Gmail (free calls to Canada and USA yay!)

I’ll see if this can get my query/submission resolved.

but i have to say the 2 ladies i had talked with were very nice..but business is business.

godaddy does do a good job, i have found a few good reps that i can e-mail when i have a question and they call me right back.

Not me… I think Godaddy’s executive customer support is the best in the biz.